Upgrade Notice
Notice to Our US customers
To enhance the user experience and better serve our customers in the United States, DJI products can be purchased through us.store.dji.com starting Nov. 5, 2026. Here's what this means for you:
Starting Nov. 5, 2026, visitors to store.dji.com will be automatically redirected to us.store.dji.com for access to DJI consumer products and related services. This change applies to the official DJI store for DJI consumer products only.
To help ensure a seamless experience and continued access to your account, we strongly recommend logging in to the new website using the same email address associated with your existing account. Member benefits associated with your existing account, including credits and unexpired coupons, will remain available on the new website and can be used on the new website in accordance with its applicable terms and conditions.
* Please note that these benefits will only remain available when you log in using the same email address associated with your existing account.
Customer Support
Our support team will continue to be available for customer support and after-sales services. You can contact them at support@dji.com.
Starting Nov. 5, 2026, inquiries related to purchases made on us.store.dji.com should be directed to service@us.store.dji.com.
Thank you for being a valued member of the DJI community. We appreciate your understanding and look forward to continuing to serve you.
Before You Head Out
Are the products sold on us.store.dji.com covered under DJI's warranty?
Yes, products purchased through us.store.dji.com are covered under DJI's limited manufacturer warranty. Please contact support@dji.com if you have a claim or questions.
Will I be able to get service from DJI's customer service team for products purchased on us.dji.com?
Our support team will continue to be available for customer support and after-sales services. You can contact them at support@dji.com. Starting Nov. 5, 2026, inquiries related to purchases made on us.store.dji.com should be directed to service@us.store.dji.com.
Can I get DJI Care for products purchased on us.store.dji.com?
For all questions related to any products purchased on us.store.dji.com, including service and policies, please contact [EMAIL ADDRESS] or visit us.store.dji.com.
Will my DJI Credits and coupons still be valid?
Yes. By logging in with your existing email address and authorizing the transfer, your current DJI Credits and unexpired coupons will seamlessly transfer to us.store.dji.com.